Volunteer Portal

Features and Benefits

The self-service features for volunteers will free up your coordinator's time.

  • Self-service registration: volunteers who already have a valid email address in your database will be able to self-register for a volunteer portal account.
  • Self-service features for volunteers; cancel shifts, sign up for one-time shifts, and update contact information.
  • "Auto-Approve" feature: the system can (optionally) automatically approve shift sign-ups ("offers") that come from trusted volunteers, without need for Volunteer Coordinator action.
Volunteer Portal Tour

Volunteer Portal Tour

See your volunteer's experience

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Setting up a volunteer user account

Setting up a volunteer user account

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Setting a volunteer to be automatically approved for shift sign-ups

Setting a volunteer to be automatically approved for shift sign-ups ("offers")

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Understanding the Offers Inbox

Understanding Offers Inbox

View the volunteer signups from the help wanted page and assign if necessary. Easy as clicking a button!

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Help Wanted public page

Understanding Help Wanted public page

Learn how to use the help wanted page to minimize your time. Allowing the volunteer to sign up for short-handed shifts!

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Q: What's in the Volunteer Portal? What can volunteers do?

Volunteers who have a portal account can:
  1. See their own scheduled assignments
  2. Sign themselves up to fill short-handed shifts
  3. Cancel an upcoming commitment
  4. Update personal account (phone, email, address, reminder subscriptions ..)

See your volunteer's experience by taking the tour

Q: How will volunteers find out about the volunteer portal?

  1. When a volunteer try to sign up for a job on the "Help Wanted" page (formerly the Available Shifts page), they will see an option to “Sign in to Volunteer Portal”. Those who don’t already have an account on the portal are invited to set up a new account right then.
  2. Volunteers may also learn about the portal from you or other volunteers. For those interested in setting up an account on the volunteer portal, you can help them one of two ways:
    1. Show them how to get a new account themselves: go to https://.mowscheduler.com , click on "Register for Volunteer Portal" and follow instructions.
    2. Open a new account for them - go to the person's contact page and click on the "+" sign next to "User Account". Their “User Type” is already set as “Worker”. Don’t change that unless the person is more than a volunteer. See Question 4 below. View a tutorial here on adding new portal user account.
Note: Volunteers that don’t have a valid email on file (email on file is incorrect, or don't have one on file) will not be able complete either options above. They’ll need you to enter a valid email in the system for them first.

Q: How will lost/forgotten passwords be handled?

  1. They can click on "forgotten password" at the log-in page http://<yoursite>.mowscheduler.com/ and follow instructions to reset their password. The process is automatic.
  2. They can also ask you to reset it for them. To reset password for a volunteer, go to the volunteer's contact page, click on the contact's user name and then on the “User Account" page click "send forgot password email".

Q: Some of my volunteers also help coordinate/schedule of other volunteers? Do they need to get two accounts, one like mine and the other on the volunteer portal?

No. Just change/assign their user account type to “Coordinator”. There are three possible user account types:
  1. Most volunteers should be "Worker" who just need to see and manage their own schedules/commitments. Some volunteers may also be coordinating schedules of certain routes. Those volunteers should be given the user type of “Coordinator”.
  2. Most of staff will be either "Coordinator" who schedule assignments for volunteers, or "System Administrator" who are given the additional ability to manage user accounts and set/modify certain system configurations. Only a staff member can be given the "System Administrator" user account type.

Q: Can I “screen” job opening sign-ups for certain volunteers?

Yes. Just go to the volunteer's contact profile and uncheck the box for "Auto-Approve Eligible" in edit mode. Any signup request by that volunteer will then be placed in the "Offer Inbox" for your manual approval.

View the offers inbox tutorial

Q: Is the Auto-Approve feature only for Volunteer Portal users?

No. The auto approved feature can be utilized for all volunteers. When a volunteer signs up for a shift from your Help Wanted page, if they choose the option to not sign in and provide an valid email address, they can be automatically approved if the volunteer's "Auto-Approve Eligible" field is enabled. See the tutorial on "Setting a volunteer to be automatically approved for shift sign-ups ("offers")".

Q: Can the volunteers view my shift notes?

No. The My Assignments page in the volunteer portal does not display and shift, canceled, or time off notes to the worker (volunteer).

Let your volunteers know!

  • Provide a link on your website - https://<yoursite>.mowscheduler.com/signup
  • Send a mass email about the "New Volunteer Portal" to all your volunteers.
How to send a mass email to all volunteers View sample volunteer email to send

We want the volunteer portal!

The volunteer portal is currently in Beta phase. To participate in the Beta