MOW Scheduler Tutorials :: Offers Inbox
Offers Inbox Overview
The "Offers Inbox" lists volunteer "offers" (aka shift signups) that were submitted by volunteers online through the public Help Wanted page, or (coming soon!) through the volunteer portal.
When a volunteer signs up online to fill an open shift, a new entry is created in the Offers Inbox. In addition, an email notification is sent to the Volunteer Coordinator that contains a link to the Offers Inbox entry. This entry includes buttons to make it easier for the Coordinator to identify the volunteer and then "Approve" or "Dismiss" the offer, with automatic email notifications back to the volunteer. The shift assignment isn't complete (and doesn't show up on weekly calendar, etc.) until it is "approved" by Volunteer Coordinator.
Volunteer Shift Signup Process
- Volunteer fills out a simple form (3 fields) on the public Help Wanted page.
- Volunteer Coordinator receives an email notification with a link to the Offers Inbox entry.
- Volunteer Coordinator goes to Offers Inbox. If the system "recognizes" the volunteer based on the email address submitted, the Inbox entry will include an "Approve Assignment" button. Otherwise it will include a "Find Matching Volunteer" button that pops up a tool to help the Coordinator find the volunteer in the Contact database, based on closest matches to the submitted form fields. Once a match is selected, the button changes to the Approve button.
- Coordinator hits the Approve Assignment button, and will have the option to "Assign" or "Assign w/ email" (which will automatically send a confirmation email to Volunteer). Note: if there are multiple "offers" from different volunteers for this shift, they'll all be listed here and the Coordinator should pick one.
- This shift is now assigned to Volunteer, and the Offers Inbox status is changed to Approved so it will no longer show up on the default "Pending" list. Approved Offers may be viewed by changing the filter at the top of the Inbox.
- If there were other Offers for the same shift, Coordinator should remove those unneeded entries from the "Pending" list, and should usually notify those volunteers that their services aren't needed for that specific shift. This may be done by selecting those offers (using the checkboxes on the left) and choosing "Dismiss Selected Entries" which will present option to dismiss with or without a notification to the volunteers.
BenefitsThis process is a big improvement over the old email-based process for both the Volunteer and the Coordinator:
- The old "mailto:" links don't work reliably with browser-based web email such as gmail.
- Spam prevention features reduce or eliminate risk of "false alarm" signup notifications.
- Easy approval: When the email address matches the address on record for the volunteer, approval and confirmation back to the Volunteer requires only one click.
- Past offers are saved and searchable in the Scheduler application (rather than in Coordinator's separate email program)
- Multiple volunteer offers for same shift are automatically identified.
The shift signup form includes the newest Googe "invisible ReCAPTCHA" spam prevention features. In most cases the form submission will go through without the user even being aware of the ReCPATCHA system. But in some cases the ReCAPTCHA system will be unsure whether the user is a real human, and ask them to solve a simple challenge.
Offers Inbox Features
The following screenshot demonstrates many of the features of the Offers Inbox:
- The default view shows offers with status "Pending", meaning that they have not yet been approved or dismissed through the inbox. You may view past submissions by changing the filter setting in the form at the top.
- The default view shows only offers for Jobs in your default Job Groups, as controlled through your My Account page, as on the Weekly schedule.
- Entries are shown in the order submitted, newest first.
- Shifts that are "short-handed" (lacking required minimum number of workers for the position) are displayed in pink in the Shift column, as on the Weekly and Help Wanted calendars. Note: If an entry in the Offers Inbox is displayed in gray, it is no longer "open", meaning something has changed since the offer was received.
- Shifts that are "expired" (i.e. shift date is prior to today) are shown in purple.
- Entries where the submitted email address matches a Volunteer in the database (and are not expired) have a blue button.
- An exclamation point next to the Volunteer's name indicates that the originally submitted data does not exactly match the Volunteer's contact record. You may view the original data by clicking the icon.
- Entries where the submitted email address does NOT exactly match a record in the database have a red warning icon next to the volunteer name, and a white button. Clicking this button provides a search tool.
- You may "dismiss" one or more entries that you don't intend to approve, by clicking the checkboxes on the left and then the button. You'll be give a choice whether the send the volunteers an automatic notification that their help isn't needed on the specified shift. The exact text of this message may be viewed through the Admin/Notifications menu. Generally you will want to send the automatic notification, but you might elect not to send it if you've already talked to the volunteer on the phone, or by email.
HintsTo get the most out of the Offers Inbox, you should follow a few simple guidelines:
- Keep it clean! Dismiss entries whenever no further action is required.
- When you see the icon, that means the info submitted by the volunteer is different than what you have on file. Often this will be harmless, e.g. "Mike" vs "Michael", but sometimes this is a "quality control" opportunity to update your database.
Coming Soon: Volunteer Portal and Auto-approve
In the next few weeks we'll be releasing the new Volunteer Portal feature. Your volunteers will be able to self-register for an account that will allow them to sign up for shifts, view their current commitments, cancel shifts, etc. -- without needing to call their Volunteer Coordinator.
The Offers Inbox is designed to work with the Volunteer Portal, with one big difference/improvement: most volunteer offers submitted through the portal can be "auto approved" since the volunteer's identity is already known (because they logged in!). These auto-approved entries will not be shown on the default "Pending" list in the Offers Inbox (since no further action is required), but they may be reviewed by using the Status filter.