Assignment Scheduling

Understanding weekly schedule

Understanding the Weekly Schedule

The Weekly Schedule is the "nerve center" of the Scheduler system. This gives you a clear view of the current week.

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Understanding daily schedule

Understanding the Daily Schedule

The Daily Schedule gives you a clear view of today's schedule.

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Understanding the Offers Inbox

Understanding the Offers Inbox

View the volunteer signups that come in from the Help Wanted page and approve if necessary.

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Understanding Ongoing Assignments

Understanding Ongoing Assignments

Review and manage ongoing or recurring assignments for job shifts.

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Add an assignment

Adding an Assignment

Learn how to assign a worker to fill in a short-handed shift.

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Cancel an assignment

Canceling an Assignment

Volunteer calls, has a doctors appointment and can't deliver meals. Learn how to cancel their assignment.

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Setup a volunteer to be assigned a job on a ongoing basis.

Scheduling a Volunteer for an Ongoing Assignment

Learn how to add a volunteer to a job on a recurring basis. Example: Every Wednesday John delivers meals for Route 1a.

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Canceling a workday

Canceling a Work Day

Bad weather, and you need to cancel today's deliveries. Learn how to cancel a work day and notify your volunteers.

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Sending a mass email out to all my volunteers

Volunteer Self-service

Volunteers can sign up for an opening through the public Help Wanted page, or cancel their shift via a cancellation link in reminder notification.

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Q: What's the difference between a Job and a Position?

A Job has one or more Positions. The main difference between multiple Jobs vs multiple Positions in the same Job is in how they're displayed – each Job gets its own row on the weekly schedule, while all Positions for a Job are shown together in the same “slot”.

Q: Which jobs are shown on the public Help Wanted page?

Jobs are displayed if their Visibility is set to Public (this is set at the job profile), and the Job has at least one "open" shift in the displayed week.

A job shift is "open" if there's at least one position that has fewer volunteer assignments than the "minimum required workers" specified in Job Settings.

If you're a volunteer coordinator, you can look at it this way: a job with visibility set to "Public" will be shown on the public Help Wanted page if it has at least one pink slot on your weekly schedule.

Q: A local company wants to sign up to supply a volunteer to fill the same shift every week, but they might send different people. How should I set that up in the system?

We'd recommend that you define a Company record, e.g. “ACME, Inc”, and add the point person at ACME as a Contact. Then define a “role” Contact under the company, e.g. with first name “ACME - driver” and use this contact for the ongoing assignment. On the schedule it will show that ACME has committed to fill the shift even though you might not know yet which person they'll send.

Q: I have multiple "shifts" for similar jobs on the same day, but with different start times. How do I handle this?

Add them as different positions for the same job, for example "front desk 8-12" and "front desk 12-4" under the job "Reception", from the Jobs/Jobs Settings menu.

Q: A volunteer is going to be out of town for several weeks, what's the best way to cancel all their shifts?

Use the “time off” feature under the Job Schedule section on the right side of the Contact detail page. This allows you to handle vacation or other extended absence without removing the ongoing assignment and putting it back later, or canceling the assignments for each week one at a time.

Q: Which jobs are displayed on the Help Wanted page?

Jobs are displayed if their Visibility is set to Public (this is set at the job profile), and the Job has at least one "open" shift in the displayed week.

A job shift is "open" if there's at least one position that has fewer volunteer assignments than the "minimum required workers" specified in Job Settings.

If you're a volunteer coordinator, you can look at it this way: a job with visibility set to "Public" will be shown on the public Help Wanted page if it has at least one pink slot on your weekly schedule.

Q: I have volunteers who drive every other week. Where/how do I put them in the system?

The "Custom" scheduling option you see in the the Ongoing Assignment form is designed exactly for that. Insert the volunteer, choose "every 2 weeks", pick a start date, and save. It's that simple. The same Custom scheduling feature can also be used when several individuals or groups rotate on an every 3, 4 or 5-weeks schedule.

Q: Do we get email notifications when volunteers sign up for an opening in the Volunteer Portal?

Yes, the "Main Volunteer Coordinator" listed under "System Admin > Our Company" usually gets notified about a sign-up (or cancel). You can also specify separate/additional people to be notified about signups and cancellations happening in different job groups. Go to System Admin > Who Gets Admin Notifications to view and modify who receives notifications of signups various job groups.

Q: Who is notified about a shift signup or "offer"?

Users can be subscribed to receive notifications of all signups, or only signups in specific job groups. These subscriptions can be viewed and modified under System Admin > Who Gets Admin Notifications?

If there are no subscribers, the notification of new signups goes to the main Volunteer Coordinator email address listed in the System Admin > Our Company

Recent signups or "offers" can be viewed in the Offers Inbox on the main menu bar. You may want to read the Offers Inbox tutorial.

Q: What happens when I cancel an assignment?

Canceling an assignment removes the volunteer from his/her previously assigned slot. When you cancel a volunteer's assignment, you're given a choice to record or not record the cancellation. Recording cancellations is useful, because it allows you to later identify unreliable volunteers or problem routes. But you might not want to record a specific cancel because it was done for administrative reasons such as shuffling around assignments, and you don't want it to show up on any calendars or reports. Your options to record are; No Show (this usually recorded when a volunteer did not show up for their job), Late Cancel (this is recorded when a volunteer canceled less than a day before their job), and Early Cancel (this is recorded when the volunteer canceled more than a day before the job).